The Streak is Alive! (And Don’t You Just Hate the Cable Companies?)

Brett Favre started 297 consecutive games at quarterback. In baseball, Cal Ripken, Jr., played in 2632 consecutive games. I’m pretty sure nobody is keeping track of consecutive posts to a website blog. But I haven’t missed a day since February 18th, which, by my count, is 74 consecutive days. That’s in the Ryan Braun range for consecutive starts, but, hey, I’m still going.

The only thing that made me almost miss today was my modem. It burned out somehow. I don’t know. It just wasn’t working. And, so, I had to wait for a new one to be installed by a technician from Spectrum.

Ok, so I’m not yet the Brett Favre of blogging, but I’m working on it.

Which brings me to my rant for today (#75 without a break). The tech was great. Nice guy. Courteous, on time, efficient, informative and working on a Sunday. But here’s the thing. Right after he left, Spectrum sent me a survey. The entire survey was about the tech. I gave him all the high grades he deserved.

But where’s the gosh darn survey about the CEO or the other powers that be at Spectrum? They’ve got us over a barrel without much in the way of meaningful competition. When the service goes out for any reason — including the failure of their own equipment — is my bill prorated? No, it is not. Where on the survey do I get to spout off about that?

I’ve noticed this on every customer satisfaction survey I’ve ever seen. It’s always about the performance of the frontline person I’ve dealt with — who is also probably among the lowest paid people in the organization. They never ask my opinion of the management. Why is that?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: